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Explore our frequently asked questions to find quick answers about courses, enrollment, payments, support, and more. If you have other questions, please contact us!
Your questions answered about
Yes! If your student status changes, you can switch to the Individual Plan without a price change at that time.
You can log in from any internet-enabled device. However, Individual and Student plans are limited to one device at a time, while the Business Plan supports up to 5 simultaneous devices per account.
You’ll need to upload a valid student ID or proof of enrollment during sign-up or in your account dashboard. We’ll review and approve it quickly.
Sharing login information is not allowed under Individual and Student plans. When you log in from a different device, you will be automatically logged out of the previous one.
Go to your Dashboard > Settings > Billing. There, you can securely update your credit card or payment method.
Yes, you can cancel anytime. Your subscription will remain active until the end of your billing cycle, and you won’t be charged again.
Your questions answered about
Your subscription includes access to 7 LEED and WELL courses, from LEED Green Associate to LEED AP (BD+C, ID+C, ND, O+M, Homes) and the WELL AP course. You can choose any courses you want.
Yes! Each course starts with fundamentals and builds toward advanced topics, so even newcomers can follow along comfortably.
Absolutely. Each course includes practice questions, quizzes, and mock exams to help reinforce your learning.
Yes. Once you complete a course and pass its final quiz, a completion certificate will be issued for your records.
Course videos are for streaming only. However, supporting PDFs and worksheets may be downloadable depending on the course.
Yes, all our content is regularly reviewed and updated to reflect the latest LEED and WELL exam requirements.
Your questions answered about
We offer professionally modeled Revit Families for furniture, lighting, architectural components, and more — ready to use in your BIM projects.
Yes, we include 2D CAD Blocks for selected categories in addition to Revit Families for design flexibility.
Absolutely. All files are royalty-free for commercial and academic use under your account license.
We release updates and new file bundles regularly. Stay tuned to our newsletter or dashboard for notifications.
Once purchased, you can log in and access all available files from your Material Dashboard at any time.
We currently do not offer custom Revit Family creation. However, if any of our existing files are updated, you’ll be able to download the latest version at no additional cost.
Your questions answered about
We provide LEED study materials, laser cutting materials, 3D printing files, digital design tools, and curated Energy Assessment tools suitable for students or professionals conducting sustainability-focused evaluations.
Physical items will be shipped using standard delivery services. You will receive a tracking number once shipped.
We allow refunds within 7 days of purchase if the product has not been used. Please contact support to start the process.
If you’re repurchasing an updated version of an item, you may be eligible for a loyalty discount. Contact us before reordering!
Yes, we periodically offer discounted bundles that include tools, templates, or Revit/CAD files together. Check our “Bundles” page or subscribe to the newsletter.
Yes, some items may require specific programs (e.g., Revit 2022 or later). Each product page lists software requirements.
Your questions answered about
Yes. We offer international shipping where applicable, with standard or expedited options based on your location.
Shipping times vary depending on your location and the delivery method chosen. Tracking details will be emailed after your order is processed.
We offer a refund window of 7 days, provided that less than 5% of the content has been accessed or downloaded. Contact support to initiate a request.
No. Once accessed or downloaded, digital items are non-refundable and non-exchangeable. Please review product descriptions before purchasing.
You can cancel your subscription from your Course Dashboard > Subscription. Once canceled, you will retain access until your current billing cycle ends.
If the item has not been shipped, we may be able to process an exchange. Contact our support team immediately for assistance.
